Summary of COVID-19 Specific Conditions                                


In the current sanitary context, we do our utmost to allow you to enjoy your stay in the best possible conditions of hygiene and distancing. However, in view of the sanitary situation, legislative and regulatory measures may be adopted after your reservation and impose restrictions on your travel and/or stay conditions, or even the closure of the establishment.

Should such measures be taken or in the event of the occurrence of any other event (including force majeure), several cases are possible.

  • We can welcome you but you wish to cancel your stay (individual case).

For stays without Campez-Couvert insurance:
We will keep the amounts paid at the time of your reservation and will issue a credit note corresponding to the amount of these sums, valid for a new stay until 15 October 2021. If the credit note is not used by the end of this period, the credit note will lapse.

For stays with Campez-Couvert insurance:
We will keep the amount paid at the time of your reservation. For a refund, you will need to notify the Campez-Couvert insurance company in accordance with your insurance contract in order for them to process your claim. In the event that Campez-Couvert insurance refuses to reimburse you, we may issue a credit note corresponding to the amount of the sums paid, valid for a new stay until 15 October 2021. If the credit note is not used by the end of this period, the credit note will lapse.

 

  • We can welcome you but you are forced to shorten your stay (general case)
    (e.g. during your stay new legislative and regulatory measures linked to the Covid-19 health context, newly imposed quarantine on your return or arrival, new perimeter restrictions, etc.. Individual cases cannot be considered):

On your departure or arrival at Camping Du Vieux Château, you will have the choice between a refund or a credit note for the amount of your stay impacted by the duration of this quarantine.

 

  • We cannot welcome you (general case - travel restrictions around the campsite for the whole of your stay or administrative closure) :

In particular, if the closure of the establishment is necessary due to an event of force majeure, legislative and regulatory measures linked to the Covid-19 health context, or a decision by the Management: you will have the choice between immediate refund of your deposit or the issue of a credit note of a corresponding amount valid until 15 October 2022, refundable at the end of this period or on first request. However, this cancellation may not give rise to the payment of damages.

Cancellation and trip interruption insurance

campez couvert logo assurance annulation camping du vieux chateau rauzan

Camping Du Vieux Chateau proposes optional cancellation/interruption insurance on your booking form.
Our partner Gritchen Affinity undertakes to refund all or part of the stay to customers who have taken out the «Campez Couvert» insurance policy if they are forced to cancel their trip or if they have to disrupt their staying earlier than scheduled if an accident due to factors beyond their control occurs.

 

Here follows some examples of the insurance coverage:

  • Illness and serious accidents
  • Cancellation of one of the persons accompanying you
  • Professional transfer / termination of employment contract
  • Delation or change of dates of paid leave due to your employer
  • Serious damage occurred to your vehicle
  • Theft committed against your premises or documents
  • etc...

Please find more details by reading the Campez Couvert general terms and conditions.

 

How to purchase the cancellation insurance

The insurance must be purchased and paid at the time of booking and it concerns all persons listed in the booking form (up to 9 people).
Its price is 3.1% of the booking (except booking fees and tourist taxes).

 

How to claim your refund

An unforeseen problem before leaving? You have to end your holiday earlier than scheduled?

First inform the camping management.
Then, you can declare the claim within 5 working days to receive a refund of the paid travel costs in case of cancellation or of the unused nights in case of trip interruption as follows:

  • Online: en.campez-couvert.com/declaration/
  • By e-mail: sinistre@campez-couvert.com
  • By postal mail:
                   Gritchen Tourisme & Loisirs - Service Sinistre
                   BP 6048
                   27 rue Charles Durand
                   18 024 Bourges cedex
                   FRANCE

You will receive your refund within 48 hours of receiving your complete disaster reclamation.

 

GENERAL TERMS AND CONDITIONS OF SALE ( Season 2021)

Camping accommodation or pitch booking by private individuals

 

Contact details of the Service Provider :

  • Camping Du Vieux Château – SARL au capital de 180000€ - Siret : 521022798 RCS de Libourne
  • 6 Blabot Bas 33420 RAUZAN - France
  • Tel : +33 5 57 84 15 38 – contact@vieuxchateau.fr – www.vieuxchateau.fr/en

 

DEFINITIONS:

BOOKING or RESERVATION or RENTAL: service provision.
SERVICES: seasonal rental of camping accommodation or pitch.
ACCOMMODATION: Tent, caravan, mobile home and chalet.

 

ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restrictions or reservations, to any camping accommodation or pitch rental on the Camping Du Vieux Chateau campsite, operated by Camping Du Vieux Chateau SARL (the “Service Provider”), to non-professional clients (“the Clients” or “the Client”), on its website www.vieuxchateau.fr or by telephone, post or email, or where the Service Provider markets its Services. These do not apply to campsite rentals intended for mobile homes, which require a long-term rental contract.
The Services’ main characteristics are presented on the website www.vieuxchateau.fr or in written form - paper or electronic - should the booking not be made on-line.
The Client is required to read them before finalising its booking. The choice and purchase of a Service is the sole responsibility of the Client.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, namely those applicable for other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one on the website or communicated by the Service Provider when the Client makes its Booking.
Unless proven otherwise, the data recorded in the Service Provider’s IT system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Client has, at any time, a right of access, rectification and opposition if the processing is not essential to carry out the booking, and can request the processing of all its personal data to be suspended by written notice, by post and justifying its identity, addressed to: Camping Du Vieux Château – 6 Blabot Bas – 33420 RAUZAN - FRANCE
The Client declares to have read these General Terms and Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before completing the online booking, as well as the general conditions of use of the website www.vieuxchateau.fr, if the booking was not made on the internet, by any other appropriate means.

 

ARTICLE 2 - RESERVATIONS
The Client selects on the website, or provides information on any document made available by the Service Provider, the services it wishes to book, according to the following terms and conditions:
1 - Booking request by form or direct booking including the identity of each participant, with pre-authorisation for payment of the 30% deposit.
2 - Acceptance of the reservation by the Service Provider, which automatically validates the payment of the deposit.
3 - Confirmation of the booking by email (or post) to the Client.
The Client is responsible for verifying the accuracy of the Booking and to immediately report any errors to the Service Provider. The Booking will only be deemed confirmed after the Service Provider has sent the Client a confirmation accepting the Booking by email or post or upon signature of the contract should the booking be made directly at the premises where the Service Provider markets its Services.
All Bookings made on the website www.vieuxchateau.fr constitute a contract concluded remotely between the Client and the Service Provider.
All Bookings are nominative and cannot, under any circumstances, be transferred.

 

ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the rates in force on the website www.vieuxchateau.fr or on any information medium provided by the Service Provider when the booking is made by the Client. Prices are in Euros, with and without value added taxes.
The prices take into consideration any reductions that may be granted by the Service Provider on the website www.vieuxchateau.fr or on any information or communication medium.
These prices are final and not revisable during their validity period, as provided for on the website www.vieuxchateau.fr, in the email or in the written proposal addressed to the Client. Beyond this validity period, the offer lapses and the Service Provider is no longer bound by the prices.
They do not include processing and management fees, which are invoiced separately, under the conditions provided for on the website www.vieuxchateau.fr or in the information (post, email, ...) communicated beforehand to the Client and calculated before the booking is made.
The Client must pay the total price, including these fees.
An invoice is prepared by the Seller and given to the Client at the latest when payment of the balance is due.

3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality/council is not included in the prices. Its amount is determined per person and per day and varies according to the destination. This tax must be paid when paying for the Service and is shown separately on the invoice.

 

ARTICLE 4 - PAYMENT TERMS
4.1. ADVANCE PAYMENT

Amounts paid as deposit are considered advance payments. They constitute a charge on the total price due by the Client.
When booking, the Client must make an advance payment corresponding to 30% of the total price for the Services booked and provided. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. This amount will be deducted from the total price of the booking.
The Service Provider will not refund any amount if the Client cancels its stay less than 45 days before the scheduled date of arrival (except in cases provided for in article 6.4 of these General Terms and Conditions).
The Service Provider will refund the amount, in full or in part, on the cancellation date according to the following options: 50% if cancelled between 60 and 45 days before the date of arrival
The balance of the stay must be paid in full 30 days before the date of arrival (failing this the booking will be cancelled)

4.2. PAYMENTS
Payments made by the Client will only be deemed final when the Service Provider has actually received the amounts due.
In the event of late payment and payment due by the Client after the above-mentioned deadline has elapsed, or after the payment due date on the invoice addressed to the latter, the Service Provider will rightfully and automatically charge default interest calculated at the ECB legal rate increased of 10% of the amount including tax for the provision of the Services, without any formalities or prior notice.
A late payment will result in the immediate payment of all sums owed by the Client, without prejudice to any other legal action the Service Provider would be entitled to file against the Client.

4.3. NON-COMPLIANCE WITH THE PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the above-mentioned payment terms, to suspend or cancel the provision of the Services booked by the Client and/or to suspend the performance of its obligations after a formal notice to comply remains ineffective.

 

ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
On pitch: arrivals are from 12:00 noon, departures are before 12:00 noon, any day of the week.
In accommodation: arrivals are between 5pm and 7pm, departures are before 10am. Stays are possible from 3 nights in July, only from Saturday to Saturday until mid-August, from 2 free days the rest of the season.
The camping accommodation and pitches are made available for rental for a given number of occupants and may not, under any circumstances, be occupied by a greater number of people.
The camping accommodation and pitches will be left in the same state of cleanliness as they were on arrival. If the Client fails to comply, an additional sum of 80€ will be paid by the Client to cover cleaning costs. Any damages to the accommodation or of its accessories will result in immediate repairs to be borne by the Client. The inventory carried out at the end of the stay must be strictly identical to that at the start of the stay.
Any return of the accommodation key after 10:00 a.m. or the pitch is vacated after 12:00 p.m. will result in an additional night charge. Any extension of stay must be requested at least 24 hours before the planned departure date.

5.2. SECURITY DEPOSIT
For accommodation rentals, the Client must pay a security deposit of 330€ (250€ for the rental + 80€ for the cleaning) when the keys are handed over; this amount will be returned to the Client on the last day of the stay rental subject to a deduction to cover costs for damages.
This deposit does not constitute a limit of liability.

 

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT
No reduction will be granted in the event of delayed arrival, early departure or change in the number of people (whether for part/the entire duration of the planned stay).

6.1. CHANGES
In the event of a change in the dates or the number of people, the Service Provider will endeavour to accept the requests for change of date, subject to availability, without prejudice to any additional costs; in all cases, this is a simple obligation of means, as the Service Provider cannot guarantee the availability of a camping pitch or accommodation or of another date; in these cases, an additional sum may be requested.
Any request to shorten the duration of a stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.

6.2. INTERRUPTION
A premature departure cannot give rise to any refund from the Service Provider.

6.3. CANCELLATION
If a Client cancels a Booking after it has already been accepted by the Service Provider less than 30 days at least before the scheduled date of arrival, for any cause whatsoever other than force majeure, the advance payment made for the Booking, as defined in article 4 - PAYMENT TERMS of these General Terms and Conditions of Sale will be rightfully retained by the Service Provider, as compensation, and no refund will be granted.
In all cancellations, the processing and management fees (article 3) will remain with the Service Provider.

6.4. CANCELLATION INSURANCE
The Service Provider proposes to subscribe to a Cancellation and Interruption Insurance when ordering your stay at the rate of 3.1% of the stay. The external partner Gritchen Affinity undertakes to reimburse all or part of the Clients' stay, including in the event of a proven Covid19 or Covid19 contact case. The general terms and conditions of insurance are available on the website www.campez-couvert.com.

6.5. CANCELLATION IN THE EVENT OF A PANDEMIC
6.5.1. In the event of total or partial closure of the establishment during the booked dates (forbidding total or partial access to guests, insofar as the Client is directly concerned by the enforcement of this measure) decided by the public authorities, and not attributable to the Service Provider, the amounts paid in advance by the Client for the booking will be refunded within 6 weeks or the Service Provider will issue a credit note of a corresponding value valid until 15 October 2022, refundable at the end of this period or on first request.
However, the Service Provider cannot be held liable for additional compensation beyond this refund of amounts already paid when booking the stay.

6.5.2. Notwithstanding the provisions of article 6.3 CANCELLATION, and in the case of a non-subscription of the insurance proposed in Article 6.4. CANCELLATION INSURANCE, any cancellation of the stay due to the Client being infected by Covid-19 or any other infection considered to be part of a pandemic, which is duly justified, or is identified as a contact case, and that this situation calls into question its presence on the campsite on the planned dates will result in the issue of a non-refundable credit note valid until 15 October 2021.
Any processing and management fees as provided for in the general conditions will be retained by the Service Provider. In all cases, the Client must imperatively justify the event making them eligible for this right to cancellation.

6.5.3. Notwithstanding the provisions of article 6.3 CANCELLATION, if the Client is forced to cancel the entire holiday due to government-imposed measures that do not allow citizens to travel (general or local lockdown, travel ban, closing of borders), even though the campsite is able to fulfil its obligation and to welcome Clients, the Service Provider will issue a credit note corresponding to the amount paid by the Client, after deduction of the processing and management fees (article 3) which will be retained by the Service Provider. This credit note, which is non-refundable and non-transferable, will be valid until 15 October 2021.

6.5.4 - In the case of subscription, by the Client, of a specific insurance, in particular the one proposed in article 6.4. CANCELLATION INSURANCE covering the risks listed in article 6.5.2, the insurance indemnities received by the Client will be deducted from the amount of the credit note mentioned in articles 6.5.2 or 6.5.3.

 

ARTICLE 7 - OBLIGATIONS OF THE CLIENT
7.1. CIVIL LIABILITY INSURANCE
The Client on a pitch or in accommodated must have subscribed to a civil liability insurance policy. A copy of the insurance policy may be requested from the Client before the start of the stay.

7.2. PETS
Pets are allowed on the pitches, under the responsibility of their owners, subject to the fixed prices available from the Service Provider and payable on site.
Pets are not allowed in the accommodations.

7.3. CAMPSITE REGULATIONS
Campsite regulations are displayed at the entrance to the establishment and at the reception. The Client must take note of these regulations and comply with them. They are available on request.

 

ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any non-compliance or hidden defect, resulting from a defect in the design or performance of the Services booked.
In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 1 day from the provision of the Services.
The Service Provider will refund or rectify or have rectified (wherever possible) the services found to be defective as soon as possible and no later than 2 days after the Service Provider has discovered the defect or fault. The refund will be made by credit to the Client's bank account or by bank cheque to the Client.
The Service Provider's guarantee is limited to the refund of the Services actually paid for by the Client. The Service Provider cannot be held responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure as defined by French law.
The Services provided through the Service Provider's website www.vieuxchateau.fr comply with the French laws in force.

 

ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organisation and sale of stays or excursions on a given date or at a specified period are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.

 

ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, who drew up these terms and conditions, processes personal data on the following legal basis:
* Legitimate interest by the Service Provider when pursuing:
- prospecting;
- managing the relationship with its clients and prospects;
- organisation, registration and invitation to Service Provider events;
- processing, execution, prospecting, production, management, monitoring of client requests and files;
- the drafting of acts on behalf of its clients.
* Compliance with legal and regulatory obligations when implementing processing for the purpose of:
- preventing money laundering and terrorist financing and the fight against corruption;
- invoicing;
- accounting.
The Service Provider only keeps the data collected for the time necessary to carry out the operations for which they were collected and in compliance with the regulations in force.
In this regard, client data is kept for the duration of contractual relations plus 3 years for the purposes of prospecting, without prejudice to retention obligations or limitation periods.
Regarding the prevention of money laundering and the financing of terrorism, the data is kept for 5 years from the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.
Prospect data is kept for 3 years if no participation or registration to the Service Provider's events has taken place.
The data processed is intended for authorised persons of the Service Provider.
Under the terms of the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, to rectify, to question, to restrict the use of, to transfer and to delete any data concerning them.
The individuals concerned also have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data on which the legitimate interest of the Service Provider is based, as well as the right to object to sales prospecting.
They also have the right to define general and specific guidelines regulating how they intend to exercise, after their death, the above-mentioned right
* by email to the following address: contact@vieuxchateau.fror
* by post to the following address: Camping Du Vieux Château – 6 Blabot Bas – 33420 RAUZAN – FRANCE, accompanied by a copy of a signed identity document.
The persons concerned have the right to file a complaint with the CNIL [Commission Nationale de l'Informatique et des Libertés].

 

ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.vieuxchateau.fr belongs to the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute a counterfeiting offence.
In addition, the Service Provider retrains all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client's request) for the purpose of providing the Services to the Client. Therefore, the Client refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorisation of the Service Provider who may make it conditional to financial compensation.
The same applies to names, logos or, more broadly, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.

 

ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Terms and Conditions of Sale are originally written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

 

ARTICLE 13 - DISPUTES
All disputes arising from the purchase and sale transactions concluded pursuant to these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and others and which could not be resolved between the Service Provider and the Client will be submitted before the competent courts under the conditions of common law.
The Client is informed that, in the event of a dispute, it may resort to conventional mediation or any other alternative dispute resolution method.

 

ARTICLE 14 - PRECONTRACTUAL INFORMATION - CLIENT ACCEPTANCE
The Client acknowledges having received, prior to its Booking, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the necessary details in application of the decree of 22 October 2008 regarding the prior consumer information on the characteristics of campsite rental accommodation, and in particular:
* the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
* the price of the Services and associated fees;
* information on the identity of the Service Provider, its address, telephone number, electronic details and its activities, if not apparent from the context;
* information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
* the possibility of using conventional mediation in the event of a dispute;
* information on the terms of termination and other important contractual conditions.
Any booking by an individual (or legal entity) on the website www.vieuxchateau.fr implies full and complete acceptance of these General Terms and Conditions of Sale, which are expressly recognised by the Client, who waives, in particular, to avail itself of any contradictory document, which would be unenforceable against the Service Provider.


panorama accueil camping du vieux chateau rauzan