Campsite Rules and Regulation

I. – TERMS AND CONDITIONS

 

1. Terms of Entry and Residence
Admission and residence on a campsite require the permission of the manager or his representative, who is responsible. He has the duty to ensure the cleanliness and tidiness of the site and to maintain order including application of the following rules. Staying on the campsite means acceptance and adherence of these rules. No claim of residency can be made.

Between 1 July and 31 August, stays are only possible after booking on the website www.vieuxchateau.fr or another associated referrer.

 

2. Police Formalities
Unaccompanied minors will only be admitted with written parental consent. In appliance with Article R611-35 concerning foreigners’ rights to enter, to stay and to claim political asylum, the manager must ensure that on arrival foreign clients must complete and sign a registration form. This must contain the following information
1° Surname and Forenames;
2° Date and Place of birth;
3° Nationality;
4° Present home address
Children under 15 can be listed on one of the parent’s form.

 

3. Outside Setup
The outdoor accommodation and associated equipment must be installed in the specified location as directed by the manager or his representative.

 

4. Reception
Open from 9am to 11am and from 4pm to 7pm.
In July and August, open from 9am to 12.30pm and from 2pm to 9pm (7pm on Wednesdays)
You will find at the reception all the information about the services provided within the campground, information on how and where to go for supplies, sports facilities, tourist attractions in the surroundings and various addresses that can be useful. A collection and processing system for the claims is made available to customers.

 

5. Notices
The up to dates inside regulations are posted at the entrance of the campsite and at the reception desk. It is given to each customer who requests it. For classified campgrounds, the classification category with the tourism or leisure mention and tourism and leisure locations are displayed. The prices of various services are communicated to the customers under the conditions laid down by the Consumers Act and can be read at the desk.

 

6. Departure Formalities
Guests are invited to let the Reception Office know of their departure on the eve of it. Customers who intend to leave before the opening hours of the reception office must make the payment for their stay the night before.

 

7. Noise and Silence
Customers are advised to keep noises and discussions down as it might disturb their neighbours. Any electronic sound system should be also regulated accordingly. Car doors and boot lids should be closed as discreet as possible. Dogs and other animals must never be left unattended. They should not be left in the campsite alone, even locked up as they are under their owner civil responsibility. The Manager assures peace and tranquility of his guests with fixed periods of total silence.
Total silence is requested from 11pm to 7.30am.

 

8. Visitors
Once authorized by the manager or his representative, visitors may be admitted to the campsite from 9 a.m. to 9 p.m. under the responsibility of the campers who receive them.  Visitors must report  to  the reception and hours of visit can be noted. Campgrounds benefits and facilities are accessible to visitors. The pool area is strictly forbidden to visitors; its use is reserved exclusively for paying guests staying at the campsite. Visitors' cars are not allowed in the campground.

 

9. Traffic and Parking
Inside the campsite, vehicles can drive at a limited speed. Traffic is allowed from 8am to 10pm. Only vehicles belonging to campers staying can circulate in the campground. Parking should not impede traffic nor interfere with the set-up of new arrivals.

 

10. Cleanliness and Hygiene
Everyone is obliged to refrain from any action that might prejudice the cleanliness, hygiene and appearance of the campground and its facilities, including the sanitary. It is forbidden to throw wastewater on the ground or in the gutters. Guests must empty their wastewater in the facilities provided for this purpose. Household waste, waste of any kind, the papers must be disposed of in the bins provided. Washing must be done in the sinks provided for this purpose. The drying of the linen can if necessary be done on the communal line. However, a line with washing is tolerated up to 10 am near the accommodation, provided it is very discreet and does not annoy the neighbours. It should never be made with the use of trees. Plantations and floral decorations must be respected. It is forbidden to hammer nails into trees, to cut branches, to make plantations. It is not permitted to define the limit of a personal space by ones means, nor dig holes. Any damage to vegetation, fences, land or facilities of the campground will be the responsibility of its initiator. The location that has been used during the stay must be maintained in the state in which the camper found it when he arrived.

 

11. Security
a) Fire
Open fires (wood, coal, etc. ...) are strictly forbidden. Stoves must be kept in good condition and must not be used in hazardous conditions. In case of a fire notify management immediately. Fire extinguishers are available if necessary. An essential first aid kit is located at the reception.

b) Theft
Management is responsible for objects left at the office and has a general obligation to monitor the campground. The camper is responsible for his own location and must report to the manager the presence of any suspicious person. Guests are invited to take the usual precautions to safeguard their goods.

 

12. Games
No violent nor annoying games can be organized near the locations. The meeting room cannot be used for turbulent games. Children should always be supervised by their parents

 

13. Unattended goods
No equipment or goods can be left on the ground, unless approve by the management and only in the specific location. This commodity can be charged.

 

14. Breaking of These Regulations
In case, a resident disturbs the stay of others or does not respect these rules, the manager or his representative may orally or in writing if he deems necessary, give a warning to stop the disturbance and comply to the rules. In case of serious or repeated breach of these rules and procedure and after notice by the Manager, the resident may have his contract terminated. In case of criminal offense, the manager may call in the police.

 

 

 

 

II. – SPECIFIC CONDITIONS

1. Reception opening hours
Camping Du Vieux Château is open from April to October.
Opening times of the reception are from 9:00 to11:00 am and from 4:00 to 7:00 pm in April, May, June, September and October.
In July and August, the reception is open from 9:00 am to 12:30 pm and from 2:00 to 9:00 pm.

2. Registration formalities
For security reasons, juveniles children who are not accompanied by their parents (or an adult) will not be allowed on the campsite.

3. Services
Mini mart: At the reception in opening hours.
Bread and pastries: Each morning in July and August under order and payment the day before.
Animations: In July and August, please have a look at the weekly schedule.
Bar: Opened every day at the reception opening times. (Reminder: as a cat. 4 liquor licence bar, you could be asked to justify your age and we can refuse to serve someone who has visibly already drink enough alcohol).
Snack: Opened every night in June, July and August. Closed on Wednesday nights
Laundry: Token and powder sold at the reception at opening hours.
WIFI: A free Wi-Fi connexion is available from 9am to 10pm around the reception and the bar. The campsite accepts no liability to possible impact which results directly or indirectly from using this Wi-Fi connexion.

4. Charging of electric vehicles
Charging of electric vehicles is not allowed in the campsite (camping sockets or accommodations). It is mandatory to
use the dedicated charging points or the public charging points (5 minutes walk to the village)

5.  Check-ins and check-outs
Pitches are available from 12pm to 12pm.
Rentals start at 3.30pm and end at 10am.

6. Vehicles access restriction
Due to the nature of the soil, trailers more than 2500kg, heavy vehicles, double axle trailers are forbidden in the campsite.

7. Wastes and nature respect
To respect the environment, we invite you to sort your trash at the containers located outside of the campsite, along the access road.
Wood, metal, plastics and bulky waste are forbidden and non-collected. They must be taken to the local recycling station at Sauveterre-de-Guyenne (déchetterie)
A specific box is available at the reception for used batteries.
The rate of the “environmental contribution” listed on the tariff is calculated to compensate the significant increase of the costs for waste processing.

8.  Playground and pool area
The playground, the inflatable castle and the multi-sport field access is under the responsibility of the parents. Children should never been left alone in the inflatable castle.
Archery is accessible for children but only at specific time, under the supervisory of a campsite employee and always under the responsibility of an adult.
The pool policy is displayed at the pool gate. Access is forbidden to visitors. Only swim briefs are allowed for men.
Free access to the jacuzzi for adults only per 30mn on reservation.

 

 

GENERAL TERMS AND CONDITIONS OF SALE

Camping accommodation or pitch booking by private individuals

 

Contact details of the Service Provider :

• Camping Du Vieux Château – SARL au capital de 180000€ - Siret : 521022798 RCS de Libourne
• 6 Blabot Bas 33420 RAUZAN - France
• Tel : +33 5 57 84 15 38 – contact@vieuxchateau.fr – www.vieuxchateau.fr/en

 

DEFINITIONS:

BOOKING or RESERVATION or RENTAL: service provision.
SERVICES: seasonal rental of camping accommodation or pitch.
ACCOMMODATION: Tent, caravan, mobile home and chalet.

 

ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restrictions or reservations, to any camping accommodation or pitch rental on the Camping Du Vieux Chateau campsite, operated by Camping Du Vieux Chateau SARL (the “Service Provider”), to non-professional clients (“the Clients” or “the Client”), on its website www.vieuxchateau.fr or by telephone, post or email, or where the Service Provider markets its Services. These do not apply to campsite rentals intended for mobile homes, which require a long-term rental contract.
The Services’ main characteristics are presented on the website www.vieuxchateau.fr or in written form - paper or electronic - should the booking not be made on-line.
The Client is required to read them before finalising its booking. The choice and purchase of a Service is the sole responsibility of the Client.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, namely those applicable for other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one on the website or communicated by the Service Provider when the Client makes its Booking.
Unless proven otherwise, the data recorded in the Service Provider’s IT system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Client has, at any time, a right of access, rectification and opposition if the processing is not essential to carry out the booking, and can request the processing of all its personal data to be suspended by written notice, by post and justifying its identity, addressed to: Camping Du Vieux Château – 6 Blabot Bas – 33420 RAUZAN - FRANCE
The Client declares to have read these General Terms and Conditions of Sale and to have accepted them either by ticking the box provided for this purpose before completing the online booking, as well as the general conditions of use of the website www.vieuxchateau.fr, if the booking was not made on the internet, by any other appropriate means.

 

ARTICLE 2 - RESERVATIONS
The Client selects on the website, or provides information on any document made available by the Service Provider, the services it wishes to book, according to the following terms and conditions:
1 - Booking request by form or direct booking including the identity of each participant, with pre-authorisation for payment of the 30% deposit.
2 - Acceptance of the reservation by the Service Provider, which automatically validates the payment of the deposit.
3 - Confirmation of the booking by email (or post) to the Client.
The Client is responsible for verifying the accuracy of the Booking and to immediately report any errors to the Service Provider. The Booking will only be deemed confirmed after the Service Provider has sent the Client a confirmation accepting the Booking by email or post or upon signature of the contract should the booking be made directly at the premises where the Service Provider markets its Services.
All Bookings made on the website www.vieuxchateau.fr constitute a contract concluded remotely between the Client and the Service Provider.
All Bookings are nominative and cannot, under any circumstances, be transferred.

 

ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the rates in force on the website www.vieuxchateau.fr or on any information medium provided by the Service Provider when the booking is made by the Client. Prices are in Euros, with and without value added taxes.
The prices take into consideration any reductions that may be granted by the Service Provider on the website www.vieuxchateau.fr or on any information or communication medium.
These prices are final and not revisable during their validity period, as provided for on the website www.vieuxchateau.fr, in the email or in the written proposal addressed to the Client. Beyond this validity period, the offer lapses and the Service Provider is no longer bound by the prices.
They do not include processing and management fees, which are invoiced separately, under the conditions provided for on the website www.vieuxchateau.fr or in the information (post, email, ...) communicated beforehand to the Client and calculated before the booking is made.
The Client must pay the total price, including these fees.
An invoice is prepared by the Seller and given to the Client at the latest when payment of the balance is due.

3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality/council is not included in the prices. Its amount is determined per person and per day and varies according to the destination. This tax must be paid when paying for the Service and is shown separately on the invoice.

 

ARTICLE 4 - PAYMENT TERMS
4.1. ADVANCE PAYMENT
Amounts paid as deposit are considered advance payments. They constitute a charge on the total price due by the Client.
When booking, the Client must make an advance payment corresponding to 30% of the total price for the Services booked and provided. It must be paid upon receipt of the final rental agreement and attached to the copy to be returned. This amount will be deducted from the total price of the booking.
The Service Provider will not refund any amount if the Client cancels its stay less than 45 days before the scheduled date of arrival (except in cases provided for in article 6.4 of these General Terms and Conditions).
The Service Provider will refund the amount, in full or in part, on the cancellation date according to the following options: 50% if cancelled between 60 and 45 days before the date of arrival
The balance of the stay must be paid in full 30 days before the date of arrival (failing this the booking will be cancelled)

4.2. PAYMENTS
Payments made by the Client will only be deemed final when the Service Provider has actually received the amounts due.
In the event of late payment and payment due by the Client after the above-mentioned deadline has elapsed, or after the payment due date on the invoice addressed to the latter, the Service Provider will rightfully and automatically charge default interest calculated at the ECB legal rate increased of 10% of the amount including tax for the provision of the Services, without any formalities or prior notice.
A late payment will result in the immediate payment of all sums owed by the Client, without prejudice to any other legal action the Service Provider would be entitled to file against the Client.

4.3. NON-COMPLIANCE WITH THE PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the above-mentioned payment terms, to suspend or cancel the provision of the Services booked by the Client and/or to suspend the performance of its obligations after a formal notice to comply remains ineffective.

 

ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
On pitch: arrivals are between 12:00 noon and 7pm, departures are before 12:00 noon, any day of the week.
In accommodation: arrivals are between 3.30pm and 7pm, departures are before 10am. Stays are possible from 3 nights in early-July and late-August, only from Saturday to Saturday from mid-Jumy until mid-August, from 2 free days the rest of the season.
The camping accommodation and pitches are made available for rental for a given number of occupants and may not, under any circumstances, be occupied by a greater number of people.
The camping accommodation and pitches will be left in the same state of cleanliness as they were on arrival. If the Client fails to comply, an additional sum of 80€ will be paid by the Client to cover cleaning costs. Any damages to the accommodation or of its accessories will result in immediate repairs to be borne by the Client. The inventory carried out at the end of the stay must be strictly identical to that at the start of the stay.
Any return of the accommodation key after 10:00 a.m. or the pitch is vacated after 12:00 p.m. will result in an additional night charge. Any extension of stay must be requested at least 24 hours before the planned departure date.

5.2. SECURITY DEPOSIT
For accommodation rentals, the Client must pay a security deposit of 330€ (250€ for the rental + 80€ for the cleaning) when the keys are handed over; this amount will be returned to the Client on the last day of the stay rental subject to a deduction to cover costs for damages.
This deposit does not constitute a limit of liability.

 

ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT
No reduction will be granted in the event of delayed arrival, early departure or change in the number of people (whether for part/the entire duration of the planned stay).

6.1. CHANGES
In the event of a change in the dates or the number of people, the Service Provider will endeavour to accept the requests for change of date, subject to availability, without prejudice to any additional costs; in all cases, this is a simple obligation of means, as the Service Provider cannot guarantee the availability of a camping pitch or accommodation or of another date; in these cases, an additional sum may be requested.
Any request to shorten the duration of a stay will be considered by the Service Provider as a partial cancellation, the consequences of which are governed by article 6.3.

6.2. INTERRUPTION
A premature departure cannot give rise to any refund from the Service Provider.

6.3. CANCELLATION
If a Client cancels a Booking after it has already been accepted by the Service Provider less than 30 days at least before the scheduled date of arrival, for any cause whatsoever other than force majeure, the advance payment made for the Booking, as defined in article 4 - PAYMENT TERMS of these General Terms and Conditions of Sale will be rightfully retained by the Service Provider, as compensation, and no refund will be granted.
In all cancellations, the processing and management fees (article 3) will remain with the Service Provider.

6.4. CANCELLATION INSURANCE
The Service Provider proposes to subscribe to a Cancellation and Interruption Insurance when ordering your stay at the rate of 4% of the stay. The external partner MEETCH undertakes to reimburse all or part of the Clients' stay, including in the event of a proven Covid19 or Covid19 contact case. The general terms and conditions of insurance are available on the website of the campsite.

6.5. CANCELLATION IN THE EVENT OF A PANDEMIC
6.5.1. In the event of total or partial closure of the establishment during the booked dates (forbidding total or partial access to guests, insofar as the Client is directly concerned by the enforcement of this measure) decided by the public authorities, and not attributable to the Service Provider, the amounts paid in advance by the Client for the booking will be refunded within 6 weeks or the Service Provider will issue a credit note of a corresponding value valid for 15 months, refundable at the end of this period or on first request.
However, the Service Provider cannot be held liable for additional compensation beyond this refund of amounts already paid when booking the stay.

6.5.2. Notwithstanding the provisions of article 6.3 CANCELLATION, and in the case of a non-subscription of the insurance proposed in Article 6.4. CANCELLATION INSURANCE, any cancellation of the stay due to the Client being infected by Covid-19 or any other infection considered to be part of a pandemic, which is duly justified, or is identified as a contact case, and that this situation calls into question its presence on the campsite on the planned dates will result in the issue of a non-refundable credit note valid for 15 months.
Any processing and management fees as provided for in the general conditions will be retained by the Service Provider. In all cases, the Client must imperatively justify the event making them eligible for this right to cancellation.

6.5.3. Notwithstanding the provisions of article 6.3 CANCELLATION, if the Client is forced to cancel the entire holiday due to government-imposed measures that do not allow citizens to travel (general or local lockdown, travel ban, closing of borders), even though the campsite is able to fulfil its obligation and to welcome Clients, the Service Provider will issue a credit note corresponding to the amount paid by the Client, after deduction of the processing and management fees (article 3) which will be retained by the Service Provider. This credit note, which is non-refundable and non-transferable, will be valid for 15 months.

6.5.4 - In the case of subscription, by the Client, of a specific insurance, in particular the one proposed in article 6.4. CANCELLATION INSURANCE covering the risks listed in article 6.5.2, the insurance indemnities received by the Client will be deducted from the amount of the credit note mentioned in articles 6.5.2 or 6.5.3.

 

ARTICLE 7 - OBLIGATIONS OF THE CLIENT
7.1. CIVIL LIABILITY INSURANCE
The Client on a pitch or in accommodated must have subscribed to a civil liability insurance policy. A copy of the insurance policy may be requested from the Client before the start of the stay.

7.2. PETS
Pets are allowed on the pitches, under the responsibility of their owners, subject to the fixed prices available from the Service Provider and payable on site.
Pets are not allowed in the accommodations.

7.3. CAMPSITE REGULATIONS
Campsite regulations are displayed at the entrance to the establishment and at the reception. The Client must take note of these regulations and comply with them. They are available on request.

 

ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER - WARRANTY
The Service Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any non-compliance or hidden defect, resulting from a defect in the design or performance of the Services booked.
In order to assert its rights, the Client must inform the Service Provider, in writing, of the existence of the defects or lack of conformity within a maximum period of 1 day from the provision of the Services.
The Service Provider will refund or rectify or have rectified (wherever possible) the services found to be defective as soon as possible and no later than 2 days after the Service Provider has discovered the defect or fault. The refund will be made by credit to the Client's bank account or by bank cheque to the Client.
The Service Provider's guarantee is limited to the refund of the Services actually paid for by the Client. The Service Provider cannot be held responsible or at fault for any delay or non-performance resulting from the occurrence of a case of force majeure as defined by French law.
The Services provided through the Service Provider's website www.vieuxchateau.fr comply with the French laws in force.

 

ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organisation and sale of stays or excursions on a given date or at a specified period are not subject to the right of withdrawal applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the French Consumer Code.

 

ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, who drew up these terms and conditions, processes personal data on the following legal basis:
* Legitimate interest by the Service Provider when pursuing:
- prospecting;
- managing the relationship with its clients and prospects;
- organisation, registration and invitation to Service Provider events;
- processing, execution, prospecting, production, management, monitoring of client requests and files;
- the drafting of acts on behalf of its clients.
* Compliance with legal and regulatory obligations when implementing processing for the purpose of:
- preventing money laundering and terrorist financing and the fight against corruption;
- invoicing;
- accounting.
The Service Provider only keeps the data collected for the time necessary to carry out the operations for which they were collected and in compliance with the regulations in force.
In this regard, client data is kept for the duration of contractual relations plus 3 years for the purposes of prospecting, without prejudice to retention obligations or limitation periods.
Regarding the prevention of money laundering and the financing of terrorism, the data is kept for 5 years from the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the financial year.
Prospect data is kept for 3 years if no participation or registration to the Service Provider's events has taken place.
The data processed is intended for authorised persons of the Service Provider.
Under the terms of the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, to rectify, to question, to restrict the use of, to transfer and to delete any data concerning them.
The individuals concerned also have the right to object, at any time, on grounds relating to their particular situation, to the processing of personal data on which the legitimate interest of the Service Provider is based, as well as the right to object to sales prospecting.
They also have the right to define general and specific guidelines regulating how they intend to exercise, after their death, the above-mentioned right
* by email to the following address: contact@vieuxchateau.fror
* by post to the following address: Camping Du Vieux Château – 6 Blabot Bas – 33420 RAUZAN – FRANCE, accompanied by a copy of a signed identity document.
The persons concerned have the right to file a complaint with the CNIL [Commission Nationale de l'Informatique et des Libertés].

 

ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.vieuxchateau.fr belongs to the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and is likely to constitute a counterfeiting offence.
In addition, the Service Provider retrains all intellectual property rights on the photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client's request) for the purpose of providing the Services to the Client. Therefore, the Client refrains from any reproduction or use of said studies, drawings, models and prototypes, etc., without the express, prior written authorisation of the Service Provider who may make it conditional to financial compensation.
The same applies to names, logos or, more broadly, any graphic representation or text belonging to the Service Provider or used and distributed by the Service Provider.

 

ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations resulting from them are governed and subject to French law.
These General Terms and Conditions of Sale are originally written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

 

ARTICLE 13 - DISPUTES
All disputes arising from the purchase and sale transactions concluded pursuant to these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences and others and which could not be resolved between the Service Provider and the Client will be submitted before the competent courts under the conditions of common law.
The Client is informed that, in the event of a dispute, it may resort to conventional mediation or any other alternative dispute resolution method.
In particular, the Client may resort to the following Consumer Mediator free of charge: Médiation Solution - 222 Chemin de la Bergerie - 01800 Saint Jean de Niost - https://sasmediationsolution-conso.fr/

 

ARTICLE 14 - PRECONTRACTUAL INFORMATION - CLIENT ACCEPTANCE
The Client acknowledges having received, prior to its Booking, in a readable and understandable manner, these General Terms and Conditions of Sale and all the information referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the necessary details in application of the decree of 22 October 2008 regarding the prior consumer information on the characteristics of campsite rental accommodation, and in particular:
* the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
* the price of the Services and associated fees;
* information on the identity of the Service Provider, its address, telephone number, electronic details and its activities, if not apparent from the context;
* information relating to legal and contractual guarantees and their implementation methods; the functionalities of the digital content and, where applicable, its interoperability;
* the possibility of using conventional mediation in the event of a dispute;
* information on the terms of termination and other important contractual conditions.
Any booking by an individual (or legal entity) on the website www.vieuxchateau.fr implies full and complete acceptance of these General Terms and Conditions of Sale, which are expressly recognised by the Client, who waives, in particular, to avail itself of any contradictory document, which would be unenforceable against the Service Provider.

 

Cancellation and trip interruption insurance

Camping Du Vieux Chateau proposes optional cancellation/interruption insurance on your booking form.
Our partner MEETCH undertakes to refund all or part of the stay to customers who have taken out the insurance policy if they are forced to cancel their trip or if they have to disrupt their staying earlier than scheduled if an accident due to factors beyond their control occurs.

 

Here follows some examples of the insurance coverage:

• Illness and serious accidents
• Cancellation of one of the persons accompanying you
• Professional transfer / termination of employment contract
• Delation or change of dates of paid leave due to your employer (even for self-employed)
• Break-up
• Serious damage occurred to your vehicle
• Theft committed against your premises or documents
• etc...

With no deductible, you are reimbursed 100% (excluding administration costs and the cost of insurance)

Please find more details by reading the Meetch general terms and conditions.

 

How to purchase the cancellation insurance

The insurance must be purchased and paid at the time of booking and it concerns all persons listed in the booking form (up to 6 people).
Its price is 4% of the booking (except booking fees and tourist taxes).

 

How to claim your refund

An unforeseen problem before leaving? You have to end your holiday earlier than scheduled?

First inform the camping management.
Then, you have to declare the claim within 5 working days at https://claim.meetch.io/en/login to receive a refund of the paid travel costs in case of cancellation or of the unused nights in case of trip interruption.

You will receive your refund within 48 hours of receiving your complete disaster reclamation.