Cancellation and trip interruption insurance

 

Camping Du Vieux Chateau proposes optional cancellation/interruption insurance on your booking form.
Our partner Gritchen Affinity undertakes to refund all or part of the stay to customers who have taken out the «Campez Couvert» insurance policy if they are forced to cancel their trip or if they have to disrupt their staying earlier than scheduled if an accident due to factors beyond their control occurs.

 

Here follows some examples of the insurance coverage:

  • Illness and serious accidents
  • Cancellation of one of the persons accompanying you
  • Professional transfer / termination of employment contract
  • Delation or change of dates of paid leave due to your employer
  • Serious damage occurred to your vehicle
  • Theft committed against your premises or documents
  • etc...

Please find more details by reading the Campez Couvert general terms and conditions.

 

How to purchase the cancellation insurance

The insurance must be purchased and paid at the time of booking and it concerns all persons listed in the booking form (up to 9 people).
Its price is 3.1% of the booking (except booking fees and tourist taxes).

 

How to claim your refund

An unforeseen problem before leaving? You have to end your holiday earlier than scheduled?

First inform the camping management.
Then, you can declare the claim within 5 working days to receive a refund of the paid travel costs in case of cancellation or of the unused nights in case of trip interruption as follows:

  • Online: en.campez-couvert.com/declaration/
  • By e-mail: sinistre@campez-couvert.com
  • By postal mail:
                   Gritchen Tourisme & Loisirs - Service Sinistre
                   BP 6048
                   27 rue Charles Durand
                   18 024 Bourges cedex
                   FRANCE

You will receive your refund within 48 hours of receiving your complete disaster reclamation.

 


panorama accueil camping du vieux chateau rauzan